2022-2023

Shell - Retail & Operations

As an IT Project Manager in Retail & Operations business of Shell, I led cross-functional teams to ship Digital Payments features for Fuels and Car Wash categories, to maximise customer retention and increase total customer value.

Seamless Fuel Mobile Payments Experience

Delivered a friction-less payment experience by enabling secure, real-time fuel transactions directly from the user’s mobile device, reducing wait times and enhancing convenience at the pump.

Payment Method Selection (B2B & B2C)

Customers can personalize their payment journey with flexible method selection, ensuring a seamless checkout experience that aligns with user preferences and drives higher engagement.

Purchase Car Wash from Shell App

The app extends digital convenience to car wash services, allowing users to complete payments effortlessly through their mobile device, streamlining the end-to-end customer experience.

View Car Wash Code in App

Real-time visibility of car wash codes within the app thanks to integration with car wash provider, eliminates operational friction, empowering customers with instant access and improving service reliability.

Station Locator

The station locator helps users quickly find nearby charging or fuel stations based on their location and preferred amenities, ensuring convenience and peace of mind during every journey.